General informations T & C

Terms and Conditions

All-inclusive deal ?. You are at the right place…

 Rental period 

• The minimum rental period is 1 day (24h) with no acceptable length delay, without e-mail confirmation from PBG Limitless Car & Van Rental Company.

Driver’s Age’s

• Car & Vans – Drivers must be a minimum of 28 to 75 years old.
• Scooters – Drivers must be a minimum of 21 to 75 years old.

Driver’s License

• Drivers must have held a valid license for at least (3) years.
  National Driving Licenses for EU, UK and Switzerland, are accepted. An International Driving License is required in all other countries not belonging to the European Union.

Traffic Violations, Traffic fines, and Administrative Sanctions

Tickets and appended administrative sanctions resulting from any violation of Greek Traffic laws during the rental period are solely the renter’s responsibility.
If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

Mileage

Unlimited mileage is included in our rates in the areas of car stations, you will need to request and have written confirmation of PBG Limitless for driving to other regions of Greece (Extra Charge if we extend our service areas). Is free to drive around the Regions Preveza, Igoumenitsa, Parga, Aktion, Palairos, and Lefkada between those areas is valid for the unlimited km.

Taxes are All Included

• V.A.T (Value Added Tax) 24% is included in our rates. No hidden or extra fees are asked to pay. 

Additional Drivers

• One (1) additional driver. Maximum (2) drivers including the main driver are allowed per rental.

Roadside Assistance – Areas covered by our Insurance

• Roadside Assistance and insurance policies we are offering are free of charge and available 24h /7days a week. Our Roadside assistance is available only for the “Locations of our services Preveza, Parga, Lefkada, Igoumenitsa, and Palairos”. 
  All the other Locations of Greece, considering that are not covered by any insurance all violations, damages, accidents, etc from driving out of the “Locations of our services, will be paid by the renter with no limits amounts. 

Car replacement in 24h

case of the unfortunate event of an accident/breakdown resulting in the immobilization of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Money Refund of the day it will not be done from the moment your car breakdown or is involved in an accident. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against the terms & conditions. No money will be refunded for any case for the missing day, since the moment that happens on renter rental duration regardless of the fault.

Return policy: 

Return the car in good condition and generally clean. If the Car is returned not clean there is a cleaning service of 15€ for small cars, 18€ for medium, and 28€ for Van 7/9 passengers. However, the amount it will charged at the pick-up location and it will be refunded at the end of the rental period, with the security deposit.

Additional charges

• Our employees are always informed of your arrival time, including last-minute flight schedule changes that may occur. They will wait for your arrival in order to deliver you the booked vehicle. However, is the case that the booking is later than 21.00 has an additional cost of 28€ the same additional cost is if the pick-up or drop off is earlier than 07.00 in the morning

Fuel Policy 

Option 1: Return as Collected
The renter has to return the vehicle with the same level of petrol as delivered.
Vehicles delivered during the night (out of office hours) are required to have at least half a tank of petrol.
In addition, our representative will be willing to guide you to the nearest petrol station.
Option 2: Collect Full & Return Empty
The client has to pay locally for the initial tank of fuel. The car should then be returned with the tank as empty as possible since there is no refund for unused fuel.

Key Loss

• The customer is liable for all costs to replace keys that have been lost or damaged and the cost of retrieval of keys that have been locked inside a vehicle. (The keys of the car are not covered by any insurance coverage we offer as like 0€ excess etc services)

Delivery, Collection & Working hours from 08.00 till 21.00 Every day, 365 days per year.

• Off working hours we can deliver/collect vehicles from all supported locations in our booking engine, including airports, ports, and selected hotels. For places not included in our booking engine, you may contact us in advance.
  After-hours deliveries/collections (21:00 – 23:59) are subject to a €38 charge. After working hours deliveries (00.00 till 07.59) are subject to a €58 charge. Returning the vehicle after-hours is free of charge.

One Way Rentals

• All cars are available for one-way rentals, provided that such arrangement is made at the commencement of the rental and confirmed on the rental agreement.

Accident cases

• In case of an accident, the renter must contact our company immediately via our 24/7 helpline in order to receive instructions on how to handle the situation. You are not allowed to leave the incident place without reporting the accident. If you cannot contact our company, you should contact the police directly. If the renter fails to provide the report to our company then he is obliged to pay for repair costs of any damage caused to the rental vehicle. If the driver or one of the passengers is injured you should also inform the police/ambulance. If by any chance the other involved party leaves the accident place, take a photo or write down the plate number. We will also call our insurance partner for an accident report. It is prohibited to drive under the alcohol influence and disobey traffic rules.

Use of Car

All insurance coverings & waivers are valid provided that the renter has complied with all terms & conditions. The renter is obliged to pay for repair costs of any damage caused to the rental vehicle if the use of the car is not proper, as below:

The vehicle is operated on any unauthorized road, non-asphalt road, dirt road or off-road (eg. Agiofili beach etc). The renter violates traffic rules (eg. road/STOP signs, speed limits, road direction, U-turns). The renter violates parking rules. The renter ignores any unnoticed accident or damage to the vehicle. The vehicle is operated in any race, speed test, rally or contest or the vehicle is used for the purpose of reward (taxi or courier service). The vehicle is driven by any person disqualified from holding or has never held a driver’s license appropriate for that vehicle or is not a registered driver in the rental agreement. The driver of the vehicle is under the influence of alcohol or any drug that affects his ability to drive the vehicle. The vehicle is operated outside of the hire or any agreed extension of that term. The vehicle is willfully or recklessly damaged by the renter by intent or negligence. (note: burning out a clutch, sitting/standing on the bonnet/boot/roof of the vehicle, damages to the vehicle interior).

Payments – Ways of Payment 

• FOR THE RENTAL PAYMENT, To complete a booking, a confirmation payment is required, that deposit you can pay online by card, bank transfer, or PayPal, and the REMAINING AMOUNT will be made at the pickup location, please NOTE: we accept only cash for the remaining amount. We offer you the lowest cost on the website for cash payment. FOR THE SECURITY DEPOSITS. All the cards are acceptable you can pay with Visa, Master Card, by cash, or bank transfer. Regardless of payment a Credit card or Debit card (Visa, Mastercard.) is required for guarantee. PBG Limitless Rent a Car will charge the liability amount until the end of the rental period. However, the costs do not include the banks’ fees. If you pay by card upon arrival you will need to pay the fees of the banks are usually 4% to 6% for American Express.

Cancellation Policy and Cancel Fee before the pickup

You can ADD “Cancellation” 7 days before the pickup! We assure you that if you need to cancel your reservation you will not pay the remaining amount. You can also free, change the dates of your rental, according to the availability and in agreement with our reservation department. The Deposits are not refundable, because are a confirmation from you, which makes a car unavailable for other people.

Security Deposit (Money Warranties) – What is a Security Deposit & How does Works

• Security Deposit (Money Warranties). The Security deposit is a monetary warranty, an amount that the rented agrees & accepts to pay in the case of damage that happens to the vehicle & the insurance does not cover it or our terms & conditions, as you read in the next article is what is covered & what is not covered from the insurance we offer…
• How Does it works? At the pick-up location, the agents of the company will do an authorization to your card (debit or credit to prepaid), the amount of the “security deposit”, money will not be charged and will be only locked till the end of the rental.
• At the end of the rental, and if is everything as we have agreed, our staff will cancel the authorization presence of the customer, so, it is not a refund of the security deposit, because the security deposit will be not charged from the beginning is the cancellation of the authorization. (from 48h to 7days is the time needed till the transaction disappears from your account and the money can be used again.)
• **”for the customer that renting cars globally is a typical process for customers renting a car the first time, can find the web more articles of the “authorization payments at rental cars”.

Limitations “Locations of our Services” 

• a) All the cars & Vans are not allowed to be used for Driving outside of the “Locations of our Services“, Parga, Igoumenitsa, Lefkada, Preveza, Vonitsa, and Paileros are Regions borders only for this area allowed to drive, and no further without a written permit of the company. All the Scooters are not allowed to drive outside of the border regions of Lefkada, Preveza, Vonitsa, and Palairos. There is a penalty of 350€ in the case that we have not been informed and the renter violates these terms. Consider that the car stays without any insurance coverage if used out of “the areas of our services”.driving off-road, carrying heavy objects, or for bad use in general. We keep the right to cancel the duration of the rental if any of these terms are violated. Vehicles returned in bad condition and with extremely dirty interiors (e.g food stains, coffee, etc.) will be charged for special cleaning, strictly forbidding driving out on asphalt roads.
• b) Driving out of “Locations of our services: Regions Preveza, Lefkada, Parga, Igoumenitsa, Vonitsa, Palairos regions are not allowed & no insurance is offered in order to cover.
• c) Pets are strictly forbidden. The reason is that 90% of our customers are families with small children. The pets that we love, carry bacteria, so it is strictly forbidden to take them with you in the cars of PBG Limitless, in case you take them with you from omission will be charged for biochemical cleaning of the car from 120 € to 150 € and for Minibuses up to 300 €.

What is Covered by the 0€ excess? includes all the damages that can happen to your vehicle from another vehicle.

*Under the term that the terms & conditions are not violated & any damage, problem, or issue will be reported written on the company email within 24h from the customer.

• Theft Insurance if the car was stolen and it was locked. (Violation) Yes 100%
• Large or Small Scratches. Yes 100%
• Battery. Yes 100%
• Break or Dent at bumpers, bonnet doors, body panels, and roof. Yes 100%
• Front and rear windshield. Yes 100%
• Side windows. Yes 100%
• Headlights & rear lights Yes 100%
• Tires Yes 100% From use if asphalt road (damage happens from off-road or Bad use is clear not cover.)
• Outside Mirrors. (ONLY 100% of the rest amount is the renter’s responsibility).
• interior (ONLY 100% of the rest amount is the renter’s responsibility).

What is NOT Covered?

• Note the Exceptions of our Insurance Damages caused by intent or negligence or Carelessness are an exception it is clearly not covered by the 0€ Excess/any insurance we offer. 
• PBG Vehicles (Cars/Scooters/Vans) are rented to the renter upon terms & conditions, The Vehicle is to be operated only by the renter or any additional renter with his signature on the rental agreement.
• The 0€ excess insurance will not protect you from damages that can happen from negligence, Intent, or Carelessness, Violation of our terms & conditions and the Greek Traffic Law. An Intent, and the improper use of the rental car make the renter responsible for any damage, accident, and full loss. In that case, the deposit is not refundable in order for the company to repair the car/scooter/Van. The full deposit amount or part of it. for example: When I parked my car yesterday, “I hit a wall now is it broken or scratched the front side of the car”, the insurance 0€ will cover it? Of course not. Or another example is: “I parked my car/scooter and I find it damaged”, or another example is ” I fell off my scooter”, clear the customer will pay for the vehicle repairs till the amount of security deposit, as the maximum amount. Any insurance will cover you if you use it properly and correctly rental car without violating traffic laws and our terms & conditions, with proper use and responsibility. 

Discover how works, step by step, through your rental journey.

• *Here are all the details you need, Easy and quick booking online, You will receive all the details, automatically from our reservation system! Directly! It’s easy: choose ‘Book and we’ll arrange it all for you!

What you should do when you Collect the rental car –

Take a few photos of the car, Ensure your rental car and yourself. Note: The renter is obligated to do a video with all the damages that may have or not and to keep it till the rental ends. That video we will use them at the end if needed or if there are disagreements. Based on you, we ensure you the reliability to offer you great services and the freedom to have a nice and good experience.

Return your rental car in time! or call if you need to delay for some reason.

What you should do before you return the car 

Do a car inspection & check the video you make at the collection, before you return the car at the station

Return on time, Report any problems or damage to our agents, return on time.

Friendly – Helpful – Professional We will support you in every step. In PBG Limitless you are more than a simple customer, you will be treated as a friend. 

Car Rental without Credit Card.

You can rent a car without a credit card under the condition you will pay the security deposit with a debit or another card and we accept rentals without a paid security deposit by card.

Rental agreement

• Upon receipt of the vehicle, a rental agreement is signed and contains the above terms and conditions. Thank you for reading, accepting, and agreeing with the general information, Now you can complete your reservation and at the pick-up location, you will receive a copy with all the details, terms and conditions, road assistance, and useful information for your trip!  We wish you a safe trip to our beautiful country !!!

We ensure a quality rental without problems. We work hard to deliver high value to our customers. The PBG Limitless has high standards and high-value customers. This makes it one of the top in the market for car rental. Its car rental category has different benefits. For this reason as hosts, thank you and we appreciate the time you are spending reading our terms and conditions, you can count on our full support. We wish you a very beautiful trip to our beautiful country!